117865: Assist and support learners to manage their learning experiences

Click here to view the course details on the SAQA website: 117865

Topics Covered

Chapter 1: Assist and support learners (mentoring)

• Introduction to mentoring
• Coaching, counselling and training
• The roles and responsibilities of the mentor and employee to be mentored
• Various roles of mentors and mentees in ETD
• What must a mentee do?
• What must a mentor do?
• The relationship between the mentor and the mentee
• Common needs and problems experienced by learners
• The mentoring agreement
• Boundaries in the mentoring relationship
• Summary of chapter 1

Chapter 2: Provide support to learners

• The characteristics needed to assist learners (mentor)
• Communication in the mentoring process
• Suggestions for good communication
• Questioning
• Mentoring and coaching: self-assessment
• Mentoring models
• Characteristics of a potential employee to be mentored
• Consequences of a mismatch in the selection of a mentor or mentee
• Referring learners to specialist guidance and external counselling services

Chapter 3: The importance of knowledge in mentoring

• Introduction
• The importance of knowledge
• Competency profile of a mentor or coach
• Summary of chapter 3

Chapter 4: Skills and techniques required by a mentor

• Interpersonal communication skills and techniques required of a mentor
• Giving advice without creating resistance
• Giving feedback without creating resentment
• Keys to effective partnership
• Interacting with learners to help them
• Qualities of great mentoring partnerships
• Facilitate the mentor's development planning
• Drawing up a personal development plan (PDP)
• Facilitation plan for mentors
• How do adults learn?
• Dealing effectively with conflict
• Addressing learners' anxiety and stress
• Mentoring as an occupationally-directed learner support intervention
• Summary of chapter 4

Chapter 5: Maintaining records and reviewing support services

• Introduction
• The contents of records
• Requirements for records
• The SWOT analysis revisited
• Evaluate the ability to develop action plans towards improved learner support
• Involving learners and other stakeholders in the review process
• Summary of chapter 5

This course is part of the following qualifications that we offer:

1. Core 50333 - National Diploma: Occupationally Directed Education, Training and Development Practices Level 5, 240 Credits
2. Core 50334 - National Certificate: Occupationally Directed Education Training and Development Practices Level 5, 120 Credits
3. Elective 67509 - Further Education and Training Certificate: Community Development Level 4, 125 Credits